Multiple studies suggest that one simple strategy at the bedside can improve patient perception of the care we provide. Providers who sit down at the patient’s eye level are reported by patients to:
-establish better rapport
-show more compassion
-seem less rushed and less intimidating.
Clinicians who sit are also perceived to spend more time at the bedside, even when duration of the visit is not actually increased!
Despite this evidence, surveys suggest that providers typically stand when communicating and providing care. This is one way that we can distinguish ourselves as palliative massage therapists. Obstacles to be overcome include lack of access to chairs in clinical settings and ingrained habit to stand during encounters.
Suggestions include the following . . .
1. If a chair is present in the patient’s room, move the chair close to the bed to sit at eye level.
2. Carry a small folding stool that can be placed at the bedside and wiped with sanitizer between uses.
3. If no chair or stool is available, sit or squat on the edge of the patient’s bed (with permission). Chux pads are available in most palliative care settings and can be used as a barrier.
Reference: Marks, S. et al., 2025. The Importance of Sitting When Caring for Patients with Serious Illness. Fast Fact #514. [online] Available at: https://www.mypcnow.org/fast-fact/ff-514.
